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Tags

Tags are custom labels you attach to alert rules. Channels can subscribe to specific tags so they only receive alerts from rules carrying matching tags.

Tags are available on Standard plans and higher. Free and Starter plans don't have tag features (but if you ever downgrade, your existing tags are preserved — see below).

When to use tags​

Tags make sense when different rules should reach different people. A few common patterns:

  • A flooding tag on flood-prone properties, so your on-call emergency phone only buzzes for water-related alerts
  • A roofing tag on rules tied to wind/hail risk, routed to your roofing crew's Slack channel
  • A client-X tag on rules for a specific client's portfolio, routed to that client's contact email

Without tags, every channel receives every alert (filtered only by the channel's own opt-ins like priority and quiet hours).

Creating tags​

There are two ways to create tags:

Inline, while creating a rule. In the rule wizard, the Delivery Options step has a Tags section. Type a new tag name and press Enter — it's created when you save the rule.

On the Tag Management page. Go to Settings → Tags to see every tag in your organization, along with how many rules and channels use each one. Create, rename, or delete tags from here.

Subscribing channels to tags​

On Settings → Notifications, each channel has a Tag-based routing section. Two modes:

  • All alerts (default) — the channel ignores tags and receives everything (subject to other filters)
  • Only tagged alerts — pick one or more tags; the channel only receives alerts from rules carrying at least one of those tags

Switching modes preserves your tag selection. If you switch back from All alerts to Only tagged alerts, the same tags are still selected.

Example​

You have a flooding tag on rules covering your two flood-prone properties.

  • Your emergency phone SMS channel is set to Only tagged alerts, subscribed to flooding.
  • Your email channel stays on All alerts.

When a Flash Flood Warning fires for one of those properties:

  • The phone receives the SMS (flooding tag matches).
  • Email receives it too (no tag filter).

When a Severe Thunderstorm Warning fires for a different, non-flagged property:

  • Email receives it.
  • The phone stays quiet (no flooding tag).

What happens if I downgrade​

If you downgrade to Free or Starter, your tags and your channel subscriptions are preserved in our system. They just don't filter alerts until you upgrade back to Standard or higher.

You'll see a banner on Settings reminding you that tag-based routing is paused. The data is still there waiting for you.

See also​